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TRIPADVISOR ABOUT US

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Terms & Conditions

Reservation and confirmation
All reservations must be made in writing via our official website or to our email addresses.
All reservation requests will be handled /replied within 24 hours. We will inform you in case we are unable to process your requests by the specified time frame.
 
Deposit
Unless otherwise indicated in a specific condition, a deposit of 30% is required at the time of booking. We accept payment via Credit Card, PayPal, Wire Transfer, Telegraphic Transfer or by Cash for your deposit. Additional deposits are required for certain services or at certain peak dates and this kind of issue will be informed right at the time of the booking.
 
Payment
We accept the balance payment by Cash, Credit Card, PayPal, Wire Transfer, Telegraphic Transfer or combination. Except for cash payment, bank fee may be applied (any bank fee must be born by the payers).
 
Amendment
In case you wish to make amendments to your booking, no charge will be applied if the amendments are not close to the deadline of cancellation (see cancellation policy). When an amendment is made, the tour cost may change and the new price will be applied.
 
Cancellation by Clients
In need of cancellation, Cosiana Tour know that you – the clients – reserve the right to cancel the confirmed services. However, maintaining the born relationship with you is still vital for us. We so shall manage to reduce the costs arisen due to the cancellation. In worse cases, you are subject to any cancellation fees assessed by the purveyors of services including hotels or airlines used in the itinerary.
Cancellations of confirmed reservations will be charged $50 per booking as administrative fee. For booking with total amount less than $50, the equivalent administrative fee will be advised at the time of making reservation.
And cancellations made:
• More than 45 days before departure: No cancellation charge except for administrative fee as stated above.
• Between 45 and 30 days before departure: 10% of total tour cost and not less than administrative fee amount.
• Between 30 days and 15 days before departure: 25% of total tour cost.
• Between 15 days and 7 days before departure: 50% of total tour cost.
• Less than 7 days before departure: 90% of total tour cost.
• No-show at the airport on the day of arrival/trip departure: 100% of total tour cost

 
Amendment or Cancellation by Cosiana Tour
Cosiana Tour reserve the right to amend and/or cancel any confirmed reservations if we have reasons to believe that your payment conditions and/or health conditions may affect us to carry out the trip arrangements, or if we are in force majeure event. We are not responsible for any inconvenience or loss caused by the cancellation. If our cancellation is after receipt of your full payment, 100% refund minus the $50 per booking administrative fee will be done within 15 working days.
 
Claims and Refund
Costs arisen by unused services, cancelled or amended, that do not fall to the term of cancellation stated above are refundable.
All of the claims must be made in writing only and must be acknowledged by Cosiana Tour no later than 15 days since the last day of the trip.
The refundable amount & payment methods will be agreed between you and Cosiana Tour. Bank fees, if applicable, will be born by the receivers.
 
Responsibility & Liability
Cosiana Tour shall not be held responsible for the loss of property or additional expenses sustained by customers due to unforeseen disasters such as earthquake, flood, typhoon, fire, disease, adverse weather, etc. or the act of governments or other authorities such as war, strikes, political chaos, riots, quarantine, customs regulations, delays or changes in itineraries or schedules by those out of our control. 
In addition, we will not be responsible for any injury, loss, death, delay or damage to personal property that is not related to our services such as airlines delay... Cosiana Tour’s maximum liability, for any reason, will be limited to the amount paid to us for the requested services.
Cosiana Tour will not be held responsible for loss, death, physical harm caused to or any expenses incurred by passengers if they deviate from our original tour itinerary or group.
 
Travel Insurance
       Cosiana Tour strongly recommends that you all obtain travel and health insurance before taking any of our tours. Insurance is not included in our tour cost.

Guests with Disabilities/Special Diets
Guests with disabilities are welcomed at Cosiana Tour. Any person requiring special services, assistance, equipment or accommodations must advise our sales at time of reservation. But in worse cases, we reserve the right to refuse requested accommodation if it is not readily achievable. Guests using wheelchairs must be accompanied by a companion.
If guests have special dietary needs, we must be advised at the time of booking or latest 3 days before departure.
 
Photography
We reserve the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a reservation with us, program members agree to allow their images to be used in such photographs. Program members who prefer that their images not be used are asked to identify themselves to their travel program escort at the beginning of their program.