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TRIPADVISOR ABOUT US

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Why choose us?

PROFESSIONAL
Rated as a professional tour operator of Vietnam by clients & partners, we are proud to say that we have educated, highly qualified, skilled and enthusiastic team and tourist guides.
We always keep up with the growing demands in the fields of product innovation, production capacity and flexibility, technical requirements and foreign language using skills in the workforce.

And here are our commitments:
Personalized for you - Our experts customize your itinerary to suit your style and budget

24/7 Care - You are cared on your every step; at every moment of your trips. Our experienced local guides and in-country offices are available to give you 24/7 support and peace of mind from start to finish.

Flexible & private trips - Whether you are looking for a value adventure, a premium tour or the most exclusive activities, properties and amenities (or the flexibility to mix and match between these), our experts have the deep knowledge to transform a trip into an experience of a lifetime.
 
     
Competitive price - You will save money on our tours but standards stay high.
Free visa approval letter for the trips to Vietnam – You are offered free of charge for the visa approval letter for the confirmed trips to Vietnam with us.

Credible - 80,000 delighted clients / “The Best Tour Operator” ranking (and other list of top awards)

CLEAR POLICIES:
• Price Policy
For individual journeys: All prices are quoted in US Dollars and valid for the time of quoting. We will try to keep the quoted prices but we may be required to impose some surcharges due to currency fluctuations, changes in government legislation, changes in air ticket rates, fuel surcharges or other variables beyond our control.
 
For annual tariffs: Annual tariffs of rates and information are always ready 6 months prior to the start of the following year. The products of tariffs are divided normally based on peak season, high season and low season with the time stated as follows:
Peak season: 17th Dec to 6th Jan
High season: 1st Nov to 30th Mar
Low season: 1st Apr to 30th Oct
And supplement for the period of Tet holiday (normally around January and February)
 
Competitive price:  We commit to provide clients with the best services at the most competitive cost compared with other local ground operators.
We are determined to build up a network with local suppliers to get lower and lower rates; discounts, special promotions… And through the network we have valuable relationship with many reputable partners that can give us very good contract rates. With the relationships, we are confident to say that we have access to great deals and a wide variety of holiday options.
We apply discounts for some special cases such as for regular clients, for students, for our partners’ company trips, for the partners’ relatives… Or whatever good deal we get from our partners will be yours as our clients.
A comprehensive competitive rate analysis is conducted at least twice a year to ensure the competitive nature of the rates, quality and value of services supplied.

• Children Policy
Children under 18 years of age must be accompanied by an adult who is parent or legal guardian. In the absence of such persons, written permission from them is required.
And:
    
  • Child from 1 2 yrs:  Free of charge if sharing bed with parents
  • Child from 3 – 4 yrs: Charged 30% of adult price if sharing existing bed(s) with parents
  • Child from 5 6 yrs: Charged 50% of adult price if using extra bed/mattress in parents’ room
  • Child from 7 – 11 yrs: Charged 75% of adult price if using extra bed/mattress in parents’ room
  • Child from 12 yrs up: Fully-charged as adults.
 
• Indemnity Policy
We commit to live up to all that we offer you. But if, due to our own negligence; omission or willful misconduct, that lead  to spoil your journeys, we shall be fully responsible for the return to your home destination or the next itinerary location identified on the your trip itinerary, or whichever is designated by you. The arrangement of the same or better alternate transportation and services will be arranged at no additional cost to you.

REFUND GUARANTEE
We are one of the professional Inbound and Outbound tour operators under the International Tour Operation License issued by Vietnam National Administration of Tourism. Our International Tour Operator License number is 0664.
To get the License we have to deposit to the bank account of Vietnam National Administration of Tourism an amount. Thank to this, you will reserve 100% refund in case the trips does not reach the confirmed service quality regardless to our financial status.
 
PRODUCTS
Our product and process development objective is to bring our packages in line with clients’ specifications and industry standards. You can find almost every type of travel needs, from simplest to the complex, namely, hotels; transfers; restaurants; guide services; excursions; tickets; team building activities and so on at the best available rates and standards.
Besides the basic packages, our tailor-made journeys are carefully crafted to deliver a personalized adventure like no other. We build in extraordinary, enriching experiences and put the best private guides at your service. We do all this with caring attention to detail and unbeatable value for your travel penny.
        

 
All of the ones who love travelling will be our customers.The tailor-made journeys can be filled up just from clients’ ideas about destinations or from a very tiny idea of travelling.
You can also ask us for separate individual services even when you are ready to travel or are travelling. Visa, hotel, an optional tour, car rental and/or any kind of services relating to your trips can be easily accessible with us.
Our products are for all ages and various social classes. The itineraries are changeable to fit clients’ character; habit; hobbies…
In terms of quality and quantity, our products reach the standard of the EU market that strictly requests accurate information and rates. However, we keep standardizing our products to meet the most difficult clients’ requirement. We work creatively to diversify our products and to give more options to customers. We continuously study to craft our own products to both the niche markets and leisure markets.
 
PASSENGER COMMENTS/ COMPLAINTS
Any comments from clients, positive or negative, will help us to ensure future tours even better. The negative comments or complaints will be given priority in solving to meet clients’ satisfaction at least.
To help us make your trips not spoiled any more and to minimize the losses possibly arisen, you are strongly suggested to call us at emergency number (mentioned in the Welcome-pack) or emailing right after things have happened. We commit each issue will be handled and resolved as soon as possible.
The negative comments / complaints that relate to the cost and come to us after the trips will be studied and replied / solved within 24 hours.